Legal information

This page outlines the Terms of Service, privacy practices under Canadian law (PIPEDA), refund and cancellation policies, accessibility, and how to request access to your personal data at Glowaccess.

Studio: Glowaccess, Toronto, ON

Phone: + (1) 416 783-49-52

Terms of Service

By using Glowaccess services you agree to these Terms. Memberships, class bookings, and packages are governed by the conditions below. We recommend reviewing the relevant clauses for cancellations, liability and class conduct.

Classes must be booked through our booking system. Late arrivals may be refused entry for safety. Booking policies vary by pass type.

Participants practice at their own risk. Inform instructors of medical conditions. Glowaccess is not responsible for injuries from inappropriate use of equipment or failure to follow guidance.

We may modify schedules, prices, and offerings. Memberships may be suspended for violations of studio policies. Refund eligibility is set out in our Refunds section.

Privacy & PIPEDA

Glowaccess collects personal information necessary to provide classes, process payments, and communicate with clients. We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and take steps to protect your data.

Purposes: booking, payments, marketing (with consent), safety and admin.
Retention: data is retained only as required for business, legal, or tax purposes.
Sharing: we do not sell personal data; we may share with payment processors under contract.

Read full Privacy Policy

Your rights under Canadian law

Under PIPEDA you have rights to access, correct, and request deletion of your personal information. You may withdraw consent, request portability, or lodge a complaint with the Office of the Privacy Commissioner of Canada.

Access

Request a copy of personal data we hold.

Correction

Ask us to correct inaccurate or incomplete information.

Complaint

If unresolved, you may contact the Office of the Privacy Commissioner of Canada.

Personal Data Access Request

Use the form to request access to, or correction of, your personal information. We will respond within a reasonable timeframe as required by Canadian law.

Privacy Officer

Glowaccess Privacy Officer — responsible for handling access and correction requests under PIPEDA.

Email: Glowaccess@gmail.com

Phone: + (1) 416 783-49-52

How we verify requests

To protect privacy, we may ask for identification or additional details before fulfilling requests. We will not disclose personal data to third parties without consent unless required by law.

Refunds & Cancellations

Passes and memberships have specific refund terms. Single class bookings can be cancelled up to 12 hours before start for a full credit. Pass refunds are assessed case-by-case in line with consumer protection legislation in Canada.

Accessibility & Complaints

Glowaccess is committed to accessible services. If you encounter barriers, contact us and we will work to accommodate. For disputes or unresolved privacy concerns, you may file a complaint with the Office of the Privacy Commissioner of Canada.

Contact: Glowaccess@gmail.com
Address: 58 Carlton Street, Toronto, ON M5B 1J2

Contact us Privacy details